Store Policies

Store Policies

Payment

All orders are to be paid through PayPal at the time the order is placed. If you choose to pay with an e-check, please note that your order will not ship until the payment has cleared (usually 3-5 business days). If you have more questions regarding PayPal payments, please see the FAQ or contact me.

Shipping

All orders ship via USPS Mail.  Most items will be shipped with two (2) business days. All packages are shipped with Delivery Confirmation; tracking numbers will be provided upon request. If the tracking says the package was delivered, I cannot be responsible if the buyer does not receive the package.

Packages are shipped via First Class Mail, or Priority Mail, depending on your package weight.  

Great News: Most orders are shipped out the next day, or within 48 Hours

Returns

If for any reason you need to make a return, I will gladly accept returns within 3 days of receipt. Contact me first to notify me of the return, and the date it was shipped back. Return shipping is buyer's responsibility.

When you contact me, I will give you the return shipping address. 

You can return any merchandise you are not happy with, except Patterns by mail and PDF downloaded patterns, and 9" x 12" sheet size felts. On these products, sales are final.

Privacy

I will never, ever, ever sell or distribute your contact information! I will only use your info to contact you regarding your order and to provide you with coupon codes/sales notificaions. I promise, no spam!

Other Information

All products sold here are not intended as play toys for children. Please keep all products away from and out of the hands of children.  

The wool felt blend fabric sold here is not colorfast. It is also not suitable for clothing. It is suitable for heirloom needle craft projects.

Care is Dry Clean Only

Copyright Information

All images and content on this website are property of woolhearts, inc. and are subject to copyright laws.